Important Information
Policies
To help make your stay at Capital Regency in Kandy as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Check-in information | Family stays | Cancellation terms | Guest requirements | House rules
Check-In and Check-Out
Check-in generally begins during the afternoon, while check-out takes place before midday. Guests should verify exact timings with their reservation details.
Identification Requirements
Valid government-issued identification is typically required during the check-in process, along with the payment method used to secure the reservation.
Payment and Deposit Information
Deposit requirements and accepted payment methods may vary depending on room category and reservation type.
Children and Family Stays
Families are welcome at the property. Room availability and occupancy limits may vary according to accommodation category.
Smoking Policy
Smoking is generally restricted to designated areas. Indoor spaces and guest accommodations may be subject to non-smoking regulations.
Pet Policy
Pets are generally not permitted unless specifically noted within reservation conditions.
Cancellation Terms
Cancellation conditions depend on the selected rate plan. Guests should review booking details carefully before arrival.
Property Guidelines
Guests are expected to respect shared spaces, maintain reasonable noise levels, and follow property regulations to ensure a comfortable stay for all visitors.